Introduction
The privacy and security of your information are very important to us. Whether you are booking a room or browsing our website (the “Site”) and exploring our property/services, we want you to trust that the information you provide is being properly managed and protected.
This Privacy Policy is issued by Walstar Castle View (the “Hotel”), which includes its parents, subsidiaries, and affiliates, and covers information collected and used by the Hotel in the course of its business. Your information may be collected and used by the Hotel through your use of this Site. We have prepared this Privacy Policy to explain more about how we collect and manage your information.
INFORMATION WE COLLECT
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Information You Give Us
In your use of the Site, you may provide us with various information that personally identifies you. For example, we collect information from you when you make a booking through our reservation system or stay at the Hotel. Information collected during the course of the reservation and during your stay may include:
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Your name, email address, home and business address, phone number, nationality, and payment card information;
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Information such as stay and room preferences made during the course of your reservation, such as your preferred room type and specific requests to the Hotel.
This information may be provided to us directly when you make a reservation through our reservation system, through our websites, directly at the hotel, or through mobile applications. In some cases, we may receive this information from a third party, such as when you book through an online travel agency or hotel booking site.
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Information We Get from Your Use of the Site
We also collect information from you when you browse the Site, use our mobile applications, or participate in certain services at the Hotel, such as wireless internet services. In these instances, information such as your country information, internet protocol (“IP”) address, media access control address, and other characteristics about your system or device may be automatically collected. This information may be collected for functional purposes as well as to improve your experience when using these services. This information may also be used for aggregated trend and statistical analysis and for showing you more relevant advertisements and messages. Site usage may also provide us with other information, including, without limitation, domain server, type of computer, type of web browser, and other relevant information about your online experience and use of the Site.
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Information Stored on Your Computer (“Cookies”)
When you visit this Site, the Hotel may store some information on your computer. This information will be in the form of a “cookie” or similar file and can help us maintain and improve this Site. A “cookie” is a small amount of data transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card, recording such things as internet addresses, passwords, and preferences. When you visit the website again, the cookie allows that site to recognize your browser. It cannot be executed as code or deliver viruses. With most Internet browsers, you can erase “cookies” from your computer hard drive, block all “cookies,” or receive a warning before a “cookie” is stored. Please refer to your browser instructions to learn more about these functions.
WHO WE SHARE YOUR INFORMATION WITH
We will share your information with the Hotel you are staying at to fulfill your reservation. We may also share your information with third-party service providers to provide services in relation to our business as well as to help us improve our products and services. For example, we might use a third party or a third-party product for the purposes of market research and data analytics. In certain instances, subject to local consent requirements, third-party service providers may also assist us with various marketing campaigns. We may also share your information with third parties to extend special offers about their own products and services to you. Any such parties will need to agree to comply with our privacy requirements before we provide them with information.
Aside from the purposes described above, we do not share your stay information with any other third parties unless we have your consent or under special circumstances, such as:
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When we believe in good faith that the disclosure is required by law or to protect the safety of hotel guests, employees, the public, or Hotel property;
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When disclosure is required to comply with a judicial proceeding, court order, subpoena, warrant, or legal process;
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In the event of a merger, asset sale, or other related transaction.
There may be other times when we collect and use personal information, for example if you choose to participate in one of our competitions or sweepstakes, sign up to receive our newsletters or other special offers and promotions, download one of our mobile applications, or participate in one of our other services. In these instances, we will collect information from you for running and administering the respective competition, sweepstakes, or service that you have elected to participate in. The information collected may include personal details such as your name, address, and contact information, as well as certain demographic information. In each case, we will collect, use, and secure your information in a manner consistent with the general principles set out in this Privacy Policy unless we tell you otherwise.
LOCATION INFORMATION AND SERVICES
We may receive information about your location during the course of and for the purpose of providing you the services described above through your use of our websites and mobile applications. For example, if you are using our mobile applications and have consented to sharing your location information with us, this information might be collected through GPS or Bluetooth technologies to enable us to provide certain services to you such as customized offers and promotions. In addition to your use of our websites and mobile applications, we may also receive location information from wireless networks or cellular towers in proximity to your mobile device, through your internet protocol (“IP”) address, or through your use of other services we provide at our hotels, such as wireless internet services. We may also have access to location information that you provide to us through your use of social media, such as when you “tweet” your location. Your location preferences can be set or modified at the device level or through modifying your settings with the relevant social media platform.
HOW WE SECURE YOUR INFORMATION
We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical, and organizational security measures are put in place to protect against any unauthorized access, disclosure, damage, or loss of your information. The collection, transmission, and storage of information can never be guaranteed to be completely secure; however, we take steps to ensure that appropriate security safeguards are in place to protect your information.
CHANGES TO THIS PRIVACY POLICY
In some instances, we may have to change, modify, or amend this Privacy Policy in order to comply with the evolving regulatory environment or the needs of our business. We reserve the right, at any time and without notice, to add to, change, update, or modify this Privacy Policy, subject to any applicable legal requirements.